Returns & Refunds
Clear support for order issues.
Because Camtoyz sells intimate products, returns are handled carefully to protect hygiene, safety, and customer privacy.
Return Eligibility
Due to the intimate nature of our products, we do not accept returns or exchanges for items that have been opened, used, worn, or removed from their original sealed packaging.
When We Can Help
Please contact us if your order arrives damaged, defective, incomplete, or if you received the wrong product.
- Damaged item
- Defective product
- Wrong item received
- Missing item from your order
How to Request Support
Contact us as soon as possible after receiving your order. Include your order number, a clear description of the issue, and photos if the item arrived damaged or incorrect.
Refund Review
Refunds or replacements are reviewed case by case. If your request is approved, we will let you know the next steps by email.
Gift List Purchases
If a gift was purchased through a Camtoyz Gift List and there is an issue with the order, the buyer should contact us with the order number.
The recipient’s private delivery address remains protected and is not shared with the buyer during the support process.
Important Note
Shipping fees, delivery delays, and carrier issues may not always qualify for a refund. Camtoyz reviews each case based on the order details and the information provided.